YOU HAVE THE RIGHT TO THE FOLLOWING:
The right to voice grievances and complaints related to services provided by Home Nursing Company, Inc. If you have a complaint, please contact the Supervisor at the office providing services to you. You may also contact the Administrator, Carole Fitzsimmons, RN at 276-889-4318.
If your complaint is not resolved to your satisfaction, you may also file a complaint with the State Hotline which receives complaints or questions about local home care agencies. The hotline also receives complaints concerning the implementation of advance directive requirements. Hotline hours are 8:00 AM to 4:30 PM Eastern time, Monday through Friday; (There is a 24-hour answering service available after hours). Phone: 1-800-955-1819. You may also contact the Virginia Department of Health at:
Office of Licensure and Certification
Virginia Department of Health
9960 Mayland Drive, Suite 401
Richmond, Va. 23233
(1-800-955-1915)
Your State Ombudsman can be reached at:
24 East Cary Street, Suite 100
Richmond, Va. 23219
(1-804-367-2106 or 1-800-955-1819)
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